Refund Policy

At Okayness, we want participants to make a considered decision before purchasing an online course. Because our courses are digital educational products that provide access to proprietary content, refunds are available only under the specific conditions below.

This Refund Policy applies to self-paced online courses purchased directly through the Okayness platform. It should be read together with our Terms of Service.

1. Refund eligibility

You may request a refund within 24 hours of your purchase, provided that you have not progressed beyond the course section listed below for the course you purchased:

To be eligible, both conditions must be met:

• Your request must be received within 24 hours of the purchase time shown in your confirmation or receipt.
• Your course progress must remain within the relevant permitted section above.

If you progress beyond the stated section, access substantial course content, download resources, or continue using the course after the refund-eligibility point, you are no longer eligible for a refund except where required by applicable law.

2. Other eligible situations

We may also approve a refund where:

• You were charged more than once for the same purchase.
• You were charged incorrectly due to a technical or payment-processing error.
• You cannot access the purchased course because of a technical problem that we are unable to resolve within a reasonable time.
• We determine, in our reasonable discretion, that a refund is appropriate in exceptional circumstances.

3. Non-refundable circumstances

Except where required by applicable law, refunds will not be available where:

• The 24-hour refund period has expired.
• You have progressed beyond the refund-eligibility point for your course.
• You have accessed a substantial portion of the course.
• You have downloaded or used course materials beyond the permitted refund stage.
• You changed your mind after receiving and using course access.
• You purchased the wrong course but had access to the course content.
• You did not use the course, did not complete it, or did not achieve a particular result.
• Your technical issue is caused by your own device, browser, internet connection, email settings, or failure to follow reasonable access instructions, and we are able to provide reasonable support.
• Your account was suspended or terminated because you breached the Terms of Service.
• The request relates to a chargeback, payment dispute, or fraud claim already under review by Stripe, your bank, or another payment provider.

4. How to request a refund

To request a refund, email hello@okayness.com within the 24-hour eligibility period.

Please include:

• Your full name
• The email address used for the purchase
• The name of the course purchased
• Your order number or payment receipt, if available
• The reason for your request
• Any relevant screenshots if the request concerns a technical or payment issue

We aim to acknowledge refund-related emails within 48 hours. Submitting a request does not automatically mean that a refund has been approved.

5. Refund review and processing

If your request is approved:

• We will issue the full approved refund amount.
• Refunds will be initiated through Stripe and returned to the original payment method used for the purchase, where possible.
• Access to the refunded course will be removed.
• Your Okayness account may remain active, but access to the refunded course will end.

Once we initiate the refund, it normally takes approximately 5–10 business days for funds to appear, depending on your bank, card provider, Stripe, or other payment method. We cannot control external processing times.

If a payment dispute, chargeback, reclaim, or investigation has been initiated, processing may take longer—potentially around 2–3 weeks or longer—because the payment provider may hold funds while reviewing the matter.

6. Chargebacks and payment disputes

If there is a problem with your purchase, please contact us at hello@okayness.com before initiating a chargeback or payment dispute. We will make a good-faith effort to investigate and resolve the issue directly.

Initiating a chargeback does not guarantee a refund. Where a chargeback is opened, we may provide the payment provider with relevant evidence, including purchase records, account-access records, course-progress data, communications, acceptance of these policies, and technical logs, as permitted by applicable law.

Unjustified or fraudulent chargebacks may result in suspension or termination of account access.

7. Changes to this Refund Policy

We may revise this Refund Policy from time to time. The version in effect at the time of your purchase will generally apply to that purchase, unless a change is required by law or clearly benefits you.